Here's the link to Neil Rackham's famous story on the dangers of measuring training only with smile sheets.
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Friday, 23 January 2009
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Hi Will! As a fan/colleague of Neil's I wanted to share with you and others - a 1982 video of Neil in 1981 speaking to the MTEC staff - I was in the audience. Google Video: http://video.google.com/videoplay?docid=-3099811571354510147&hl=en
Posted by: Guy W. Wallace | Saturday, 24 January 2009 at 09:27 AM