IBM's Watson (Jeopardy Winner). Will Our Folks Be Replaced?

IBM's Watson beat two Jeopardy champs in answering questions this week. 

Does this mean that soon computers will be able to replace people in answering questions? For us as workplace learning-and-performance professionals, does this mean we'll be doing less training of people, and more training of machines?

Probably depends on lots of things as to how soon this happens. For example, folks doing technical support probably won't be replaced as soon if the systems/equipment on which they are providing support are updated regularly or modified substantially.

Anyway, this will affect our field---indeed it is already affecting our field to some extent as computers already provide support for folks who are answering questions---but when this reaches a tipping point we'll just have to wait and see.

• Article in NYTimes
• NPR On Point Radio with Tom Ashbrook

 

 

Comments

[terracotta warrior replica]

This news can be interesting for many people. I'll advise to read this post to my friends.

[brülör servisi]

depends on lots of things as to how soon this happens. For example, folks doing technical supportrtv5

[doğalgaz tesisatçısı]

computers already provide support for folks who are answering questions---but when this reaches a tipping pointrew

[su tesisatçısı]

we'll be doing less training of people, and more training of machinese4

[escort izmir]

For us as workplace learning-and-performance professionals, does this mean we'll be doing less training of peoples4t6c

[Homesure Services]

It's fascinating in my view that answers Watson thinks up are probabilistic queues not certain results of some analysis.

[PetCareRx]

This is powerful stuff! Think of Watson applied to customer service situations in almost any domain. First it be becomes a call center tool. Next, it replaces 80% of the call center. Would you rather type your problems in to Watson and bounce to experts if necessary, or start with some random call center person?

[eBridge advertising]

This is powerful stuff! Think of Watson applied to customer service situations in almost any domain. First it be becomes a call center tool. Next, it replaces 80% of the call center. Would you rather type your problems in to Watson and bounce to experts if necessary, or start with some random call center person?