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Friday, 18 February 2011

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This news can be interesting for many people. I'll advise to read this post to my friends.

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depends on lots of things as to how soon this happens. For example, folks doing technical supportrtv5

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computers already provide support for folks who are answering questions---but when this reaches a tipping pointrew

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we'll be doing less training of people, and more training of machinese4

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For us as workplace learning-and-performance professionals, does this mean we'll be doing less training of peoples4t6c

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It's fascinating in my view that answers Watson thinks up are probabilistic queues not certain results of some analysis.

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This is powerful stuff! Think of Watson applied to customer service situations in almost any domain. First it be becomes a call center tool. Next, it replaces 80% of the call center. Would you rather type your problems in to Watson and bounce to experts if necessary, or start with some random call center person?

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This is powerful stuff! Think of Watson applied to customer service situations in almost any domain. First it be becomes a call center tool. Next, it replaces 80% of the call center. Would you rather type your problems in to Watson and bounce to experts if necessary, or start with some random call center person?

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Thanks to Bill Ellet, editor of the unbiased Training Media Review, writes about the awards in our industry and how hopelessly biased and corrupt they are.

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this will affect our field---indeed it is already affecting our field to some extent as computers already provide support for folks who are answering questions---but when this reaches a tipping point we'll just have to wait and see.

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Does this mean that soon computers will be able to replace people in answering questions? For us as workplace learning-and-performance professionals, does this mean we'll be doing less training of people, and more training of machines?

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