Will at Work Learning

Recommended Improvement for FDA, StonyField Farm Product Recall

Dear President Obama,

You're a technophile I have heard. So, I have an improvement to suggest for the FDA, particularly how it deals with food-safety issues.

Here's what the FDA does now.

In the age of web technology, the FDA's methodology is just plain laughable.

I propose a webpage with a database that would enable citizens to submit food-safety alerts.

This should be damn simple. The post office has a list of all addresses in the country. Why can't the FDA create a list of all foods sold in the U.S. plus a list of all food sellers (grocery stores, restaurants, etc.).

Consumers who suspect they have some bad food could go online and within a few clicks select their product and where they bought it from. They could describe the issue, etc.

In the background, the system would monitor products for unusual activities (larger than normal number of alerts) and create an alerting response when something looks wrong.

If the FDA doesn't have the wherewithal to design and create such a system. I would be glad to take this on with my strategic partner Centrax Corporation (they build high-premium e-learning and web programs and could whip this up no problem).

Seriously, the FDA could save lives very simply and at a relatively low cost. Let's just do it.

Thank you Mr. President for considering this.

Please let me know what I'm supposed to do with the yogurt in my refrigerator that tastes bad. If you think I'm going to call one of those numbers, you just don't get it.

--A worried citizen/consumer

Update Thursday April 16th

Yesterday I decided I should make those calls. I called the yogurt manufacturer and went to their website and I called my regional FDA hotline person (who called me back today, a day later). Stoneyfield Farm has posted the following recall information (their phone complaint line was horribly implemented with long wait times and no one has gotten back to me from their online complaint system):

Londonderry, NH - April 3, 2009 Stonyfield Farm is conducting a voluntary recall of Fat Free Plain Quarts in Stonyfield Farm branded containers limited to specific dates. The products are being recalled because they may contain a presence of food grade sanitizer.

Affected products are limited to Stonyfield Farm 32 ounce Fat Free Plain yogurt UPC # 52159 00006 carrying one of the following product codes printed along the cup bottom that start with the following date codes:
· May 06 09 Time stamped 22:17 thru 23:59 (limited to these specific time stamps only)
· May 07 09 All time stamps

Approximately 44,000 quarts were distributed to retail accounts nationally.

We have received several reports of people noticing an off-taste when eating the product. We have received no reports of illness of any kind after consuming the product.

The issue was a result of human error in not following our Company's standard operating procedures. Stonyfield has taken all the necessary corrective action to prevent this from occurring again.

Consumers are advised not to consume the product and to return opened and unopened containers to the store where it was purchased. Anyone returning these products will be reimbursed for the full value of their purchase.

Customers with questions should contact Stonyfield Farm Consumer Relations at 1-800-Pro-Cows (776-2697) or visit our website at www.stonyfield.com.

This is listed on their website when I checked today. I didn't notice it yesterday (they have a very busy home page), but it probably was there.

Note to Stonyfield Farm: 

I am not satisfied with your announcement stating, "We have received several reports of people noticing an off-taste when eating the product. We have received no reports of illness of any kind after consuming the product."

THAT IS NOT GOOD ENOUGH!! You should (1) tell us what we ingested, (2) get health experts to provide us with some expert guidance on what symptoms or dangers we might be subject to.

More:

I just called Stonyfield Farm Consumer Hotline again (and actually got through to them today) and the guy said it was a Food-Grade Sanitizer, FDA approved, organic, etc. He told me ingesting it wouldn't hurt me, but I'm not convinced. I told him I wanted to know what it was I ingested. He wouldn't or couldn't tell me. I asked him if I ate a whole container whether it would hurt me...He said no.

Hey Stonyfield. You can do better...

Another Smile Sheet Improvement

Last year I wrote at length about my efforts to improve my own smile sheets. It turns out that this is an evolving effort as I continue to learn from my learners and my experience.

Check out my new 2009 version.

You may remember that one of the major improvements in my smile sheet was to ask learners about the value and newness of EACH CONCEPT TAUGHT (or at least each MAJOR concept). This is beneficial because people respond more accurately to specifics than to generalities, they respond better to concrete learning points than to the vague semblance of a full learning experience.

What I forgot in my previous version was the importance of getting specific feedback on how well I taught each concept. Doh!

My latest version adds a column for how well each concept is taught. There is absolutely no more room to add any columns (I didn't think I could fit this latest one in), so I suppose this may allow diminishing returns on any more improvements.

Check it out and let me know what you think.

Two Twitter Suggestions

Okay, I made these suggestions on Twitter today, but because it's so ephemeral, I RT them here:

1. A Better Twitter Query: "What's happening for you?
2. Use "MT" when you are suggesting a link to your own stuff.

1.
The Better Query encompasses the original query (still in use today): "What are you doing?" BUT it also conveys the way a majority of my Twitter contacts use Twitter, to convey what they find exciting, useful, notable. Sure, we have to go back to the 60's and 70's "What's happening man?" but those times weren't all bad.

2.
MT=Me Tweet. The MT idea helps people know whether the Tweeter is plugging their own work. This is useful in many ways. If you really like what someone you're following has to say in their longer off-Twitter conveyances, then you'll want to go there (and vice versa). It also enables the Tweeter to follow common interpersonal traditions by enabling spam-warnings. For example, in normal conversations we might say the following while looking apologetic, "Well, I know there are lots of perspectives on this, but here's my thoughts..." thus lubricating the social dialogue. Finally, some smart Twitter programmer will come up with a way to measure MT's and then self-promoters can be labeled as such.

Please RT (Re-Tweet) these ideas if you like them.

(1290 characters) about 9 tweets.

Generating Interest at the Beginning of Learning

Robert Gagne's 1st event of instruction was "Gain Attention." Michael Allen's company, Allen Interactions, has been saying for years, "No More Boring e-Learning." We've all heard the stories of how often e-learning turns learners off. And yet, there is still a whole lot of boring e-learning out there.

An article from the eLearning Guild helps us avoid the trap, specifically by helping us start our learning interventions in ways that grab attention. Paul Clothier interviews Carmen Taran, author of the book Better Beginnings.

Dan Balzer and Susan Manning offer an excellent Podcast on the topic. You can find the link to the Guild article at their web page as well.

Using Celebrity to Keep Learners Engaged.

Nicholas Kristoff, Op-Ed Columnist for the New York Times has a problem. He wants to tell people about the genocide in Darfur but people tune out after a while.

Click here to see his latest attempt to keep our attention.

Click here to see his recent work on this topic with George Clooney.

Advice for Learning Professionals

As a learning professional, have you ever utilized "celebrity" to grab your learners' attention? I'm not necessarily talking about movie stars. What about a well-respected person in your company? Your CEO?

Of course, it's not always easy to get this right, but it's a tool we ought to have in our toolbox.

By the way, which link did you click first above? They're both the same...

Changing Minds. How Hard it is. What it means to Learning Professionals.

Since 1998 when I started Work-Learning Research, I've been trying to spread the word about research-based principles of learning. I naively thought that good information would resonate so much that it would change practices industry wide.

I've largely failed in that endeavor up to this point.

That's okay. I've learned a simple truth about influencing others. It's hard.

Take two recent examples outside the learning field. Antibacterial soap and vitamins. It has been widely reported for about five years or so that using antibacterial soap is generally counterproductive. It has also been reported over the last two years or so that taking vitamins may produce no benefits and in some cases can be harmful (see today's article on vitamins).

I've sent many articles on these topics to my family and close friends. Many people just can't incorporate the new information into their old mindsets. We've learned for so long that germs are bad and vitamins are good that we think from those points of view. New information is deflected before it can become part of our new thinking.

As learning professionals, we know that "Telling Ain't Training" and "Training Ain't Performance" (thanks Harold), but we often forget that long-held views are not easily overcome. We need to be more careful and more energetic in confronting them. It's not our learners' fault when they don't make the turn. We have to make it our fault. We have to take responsibility.

Eye Movement Studies. Should we be using them for learning design?

Google has a nice blog post out on its use of eye movement research.

I remember getting a tour of Fidelity a few years ago and learning that their eye movement studies on web browsing showed that people were beginning to ignore big dark chunks of graphics because they thought they were advertisements.

My dissertation advisor, Ernie Rothkopf did a classic study (with Billington) in 1979 using eye movement data to test whether learners actually paid more attention (had more and higher-quality eye movements) toward information in the learning material that was targeted by learning objectives than to information that was not so targeted. It turned out that learning objectives worked to boost learning because they prompted learners to pay more attention to the objective-relevant material and less attention to the rest of the information.

See: Rothkopf, E. Z., & Billington, M. J. (1979). Goal-guided learning from text: Inferring a descriptive processing model from inspection times and eye movements. Journal of Educational Psychology, 71, 310-327.

To answer the question I posed above. Yes, more of us should be using eye-movement research to support us as we do e-learning design.

And by the way, as web pages change their strategies to gain our attention, our learners may change their strategies to avoid things deemed irrelevant. Moreover, as our learners see more and more of our company's e-learning, their eyes may learn where to go...In fact, a lot of them already have a well-learned capacity to find the NEXT key through a swarm of bees.

Social Networks May Require BOTH Distributed and Central Processing.

Interesting article on this in Harvard Business Review suggests that social networks may create the most creativity if they oscillate between distributed and central processing. Click to read the article.

Present Like Steve Jobs? Yes, BUT...

Here's a nice presentation about what makes Steve Jobs a great presenter.

Check it out, then read my comment below:

Here's my comment on this:

Okay, Steve Jobs is great at giving a product-sales presentation. No doubt about that. But let's not generalize this too far. In my field, the learning-and-performance field, many of the recommendations made here are spot on (for example, keep slides simple and relatively undecorated), BUT some are not relevant (for example, "and one more thing") and some important things are not mentioned (for example, provide people with practice opportunities, etc.).

Jobs also has a big advantage that most of the rest of us don't have. He's a celebrity. For some reason, deep in human evolution, this gives him our loving attention.

Presentation characteristics depend on the audience, purpose, etc. If you acted like Steve Jobs at a scientific convention, you would not be trusted. If you acted like Steve Jobs in training people, you would not create long-term remembering of key learning points.

Again, I'm not criticizing Job's presentation skills. He's perfect for his audience and purpose. I've even used him as an example for some of my training-and-development clients. It's just that we have to be a little discerning in deciding what we can use of Jobs' repertoire for our particular purposes.

Recycling Your Computer?

If you're about to dump your old computer, consider recycling it.

Here's the link.

Remember, there are a lot of nasty materials in our computers.